Funeral Hymn Sheets FAQs

Can I contact you if I get stuck?

Yes, our staff are on hand to help promptly and sympathetically. You can phone 0141 352 6800 from 9am – 5.30pm Monday to Friday, 9am – 1pm Saturday, excluding bank holidays, or email info@funeralhymnsheets.co.uk.

How do I upload a picture or image?

To upload:

1. Click Upload Image.

2. Click Browse to search your file system for your image.

3. Select the image from your file system and click Open.

4. Click Submit to upload your image or Cancel to exit without uploading.

If you keep the "Add this file to My Library" checked, then the uploaded image will be saved for you to use in other products.

What types of digital images can I upload?

We would recommend using JPEG or TIFF images but can also accept PDFs, Composite EPS and GIF files.

How do I make sure my image quality will be ok?

If you are uploading a photograph, illustration or other image please try and use the highest quality you can. For example this might be the quality that comes off your digital camera. The higher the resolution of your picture, the longer it will take to upload, but the better the result on the final printed job. Try and avoid cropping your picture larger than the original size. If you are unsure if your image is good enough quality email the picture to our staff and they will let you know.

Can I send you photos to scan?

Yes, you can post us a photograph and we can scan it, and email you the digital file for you to upload into your choice of Funeral Hymn Sheet / Order of Service. We will post the photo back to you along with your order.

This service carries an additional £10 charge.

Please note

Any images, logos or text that is entered or uploaded by you are assumed to be your property, or that you have permission for use. Funeral Hymn Sheet's will not be held responsible for any copyright or trademark infringement caused by customers.

Am I able to save my document and return to it later?

When you send an order to the shopping basket, the site displays the shopping basket page.
This page has two sections, the main shopping basket where orders can be placed, and the Hold for Later section where you can hold orders for processing and editing at a later date. Make sure you are logged into the system or if you are not logged in please register or login at the shopping basket stage so you can access the items in your basket at a later stage.
Note: You can only edit one document at a time.

Can I order several items at the same time?

Yes, when you have completed a product, add it to the shopping basket and use the Continue Shopping button to return to the Start page and then select another item.

How do I know my order has been placed?

You will receive a confirmation email when you have completed the order. This will give you a reference number that you can quote if contacting us about the order. You can also view your order's progress in the ordering section.

Important
For your order to process properly please wait till the Funeral Hymn Sheets confirmation page appears after completing your PayPal payments. If PayPal doesn't automatically re-direct you then please use the 'click here' option on the PayPal site.

Do you supply outside the UK?

At this time we are unable to guarantee timed deliveries out with the UK. However you can purchase a print ready PDF for you to print at home or at a local print shop.

Please note:

It is the responsibility of the user to thoroughly review an online product for any discrepancies. During the template proofing process you can create and review a PDF at anytime, it is this PDF we will use to print your job.

At this point of submitting a job any discrepancies should have been picked up. If you choose not to review any proof you still have to assume all responsibility for the job.

How do I pay for my order?

If you create or upload your order online you will be guided through 3 easy checkout steps then directed to our secure PayPal checkout. You don't need a PayPal account to pay by PayPal using your credit or debit card.

If our staff create the Order of Service for you, you will be able to pay by credit or debit card over the phone or we can create a PayPal invoice.

For further information about Paypal, please click their logo:

Will my documents be printed to a high quality?

All of our funeral stationery is professionally printed on modern digital presses and we only use high quality cards and papers that are FSC approved.

How quickly will my funeral stationery be delivered?

We are able to guarantee, in normal circumstances, delivery within 2 working days of receiving your order (excluding Weekends and bank holidays), for orders received by 11am Monday to Friday. Special delivery or uplift arrangements can also be made. When a job has been packed and issued to our couriers a confirmation Email will be sent to you informing you that this has been done.

Do we deliver do the Channel Islands / Isle of Skye etc.?

We are happy to deliver to all parts of the UK, however the delivery to some more remote areas may not be guaranteed next day.

What happens if I am not there to receive my Delivery?

If delivery is attempted a card will be left stating when an attempt to deliver the consignment again will be made, alternatively you can pick up your delivery at your local depot, arrange to collect your item from a local Post Office or request for it to be delivered to a different address.

How do I receive my download only template?

If you create the template on-line then you will be able to instantly download the print ready PDF after you complete the PayPal steps. If our staff create the Order of Service for you, then after you have approved the proof we will email you the print ready PDF.